4 Ways to Contact Peloton Customer Service Number in 2023

Are you a Peloton user seeking assistance with your equipment, membership, or any other related concerns? Worry not, as we have compiled a comprehensive guide on the various ways to contact Peloton customer service in 2023, including the Peloton customer service number. With the ever-growing popularity of Peloton’s fitness offerings, it’s crucial to know how to get the support you need, when you need it. So let’s dive in and explore the most efficient ways to reach out to Peloton customer service and make your experience as seamless as possible.

In this blog post, we will cover different ways to contact Peloton customer service, including the Peloton customer service number, online support options, and specific product assistance. We will also share some essential tips on how to ensure a smooth customer service experience. By the end of this article, you’ll be equipped with all the information you need to get the attention and assistance you deserve from Peloton’s customer service team.

Short Summary

  • Reach Peloton customer service quickly by calling their toll-free number or using online options such as live chat, email, and social media.
  • Prepare necessary information for a more efficient experience when contacting customer service.
  • Maintain patience and politeness to foster positive relationships with representatives while following up on unresolved issues.

Reaching Peloton Customer Service Number

The quickest way to get help from Peloton customer service is by dialing their toll-free or international contact numbers. With a team of dedicated customer service representatives available daily, Peloton is committed to addressing your concerns and providing assistance when you need it most.

So, whether you are experiencing a technical issue with your Peloton bike or need help with your membership, their customer service team is just a phone call away.

Many customers prefer contacting Peloton customer service via phone, as it typically yields faster results and allows for real-time communication with a representative. However, it is essential to bear in mind that, like any customer service, you may sometimes encounter long wait times or even unsatisfactory answers. Therefore, it’s crucial to be prepared with the necessary information and adopt a patient and polite attitude when reaching out.

Dialing the Toll-Free Number

Peloton provides a toll-free customer service number, 866-679-9129, which is available from 6 AM to 12 AM Eastern Time, seven days a week. This number is the most efficient way to contact Peloton customer service and obtain assistance for any queries or problems you may have.

Calling the toll-free number is a convenient method for reaching out to Peloton, as it allows you to connect with a customer service representative without incurring any additional charges. Moreover, the extended hours of availability make it possible for you to get help at a time that suits your schedule, ensuring a seamless customer service experience.

International Contact Numbers

For those outside the United States, Peloton customer service can also be reached through its international contact number, (866) 679-9129. This number is valid for both US and international customers, ensuring that everyone can access the assistance they need, regardless of their location.

The international contact number allows you to connect with a Peloton customer service agent via phone, providing a valuable resource for customers who may be experiencing issues that cannot be resolved through online support channels. So whether you’re a Peloton user in the UK, Canada, or any other country, rest assured that help is just a phone call away.

Online Support Options for Peloton Customers

In addition to phone support, Peloton offers various online support options, such as live chat, email, and social media platforms. These options cater to different preferences and enable customers to get help in a way that suits them best. When phone lines are busy or unavailable, online support channels provide an alternative means of assistance, ensuring that your concerns are addressed promptly and effectively.

From troubleshooting equipment issues to managing your subscription, Peloton’s online support channels are designed to provide you with the resources and guidance you need. Let’s take a closer look at each of these online support options and how you can make the most of them.

Live Chat Feature

One of the most convenient online support options provided by Peloton is their live chat feature. To access this feature, join the same ride as your friend, locate them on the leaderboard, select their name, and press the “talk” button to initiate a chat. This real-time communication channel allows you to connect with a customer service representative who can assist you with your concerns.

The live chat feature offers several advantages over traditional phone support, such as shorter wait times and the ability to multitask while waiting for a response. Additionally, the chat transcripts can be saved for future reference, making it easier to track your interactions with Peloton customer service and follow up on any unresolved issues.

Email Support

For customers who prefer written communication or have less urgent concerns, email support is an excellent option. To contact Peloton customer service via email, you can send an email to [email protected] or complete a form on their website for a prompt response. Ensure you provide your order ID or email address associated with your account if you are experiencing a technical issue.

When contacting Peloton customer service via email, it’s essential to include as many details about your issue as possible, such as your full name, order number, date of purchase, date of delivery, scheduled date of installation, pictures, videos, etc. This information will enable the customer service representative to better understand your concerns and provide a more accurate solution.

Social Media Platforms

Social media platforms are becoming increasingly popular channels for customer service, and Peloton is no exception. They provide customer service on Facebook, Instagram, and Twitter. Among these platforms, Twitter is considered the most efficient for receiving customer service from Peloton, as representatives tend to be more responsive on this platform compared to Facebook and Instagram.

Reaching out to Peloton customer service through social media is an excellent option for those who prefer a more informal and public mode of communication. When using social media to contact Peloton, be sure to provide enough information in your message to help the representative understand your issue and offer a solution. Keep in mind that response times may vary, so it’s essential to be patient and follow up if necessary.

Assistance for Specific Peloton Products

Peloton offers a range of fitness products, and their customer service team is equipped to provide support for each of these offerings. From support to assistance with membership and subscription issues, you can count on their team to guide you through any challenges you may encounter.

This section will explore the various support options available for specific Peloton products, ensuring that you have all the resources you need to make the most of your Peloton experience. Understanding the unique support options for each Peloton product is crucial, as it allows you to access the right resources and get the help you need as quickly as possible.

Let’s delve into the specific support options for Peloton Bike, Trail, and Membership/Subscription.

Peloton Bike Support

If you own a Peloton Bike or Bike+, you can access dedicated support channels to help you with any issues or questions you may have. For Peloton bike support, customers can contact customer service via telephone, initiate a web chat on the Peloton website, or send an email to [email protected].

By providing product-specific support, Peloton ensures that you receive the most accurate and relevant assistance for your bike-related concerns. Whether you’re experiencing technical difficulties or need help with the installation process, Peloton’s customer service team is available to help you get your bike up and running smoothly.

Peloton Tread Support

Treadmill users can also access dedicated support channels for their Peloton Tread. For Peloton Tread-related inquiries, you may contact the customer support team by calling (866) 679-9129 or emailing [email protected].

It’s essential to be aware of the recall involving the Peloton Tread+ and the refund policy for affected customers. By reaching out to Peloton customer service for treadmill support, you can ensure that your treadmill operates safely and efficiently. Whether you need assistance with maintenance, usage, or any other treadmill-related concerns, Peloton’s support team is here to help.

Peloton Membership and Subscription Help

Peloton offers various membership and subscription options, such as the All-Access Membership, App One Membership, and App+ Membership. To get help with any membership or subscription-related issues, you can contact Peloton customer service by calling 1-866-679-9129 or emailing [email protected].

If you need to modify or cancel your membership, you can do so by consulting with a representative or visiting the settings of your membership portal at https://www.onepeloton.com/mymembership. By contacting Peloton customer service for membership and subscription help, you can ensure that your account is managed effectively and that you are making the most of your Peloton experience.

Tips for a Smooth Peloton Customer Service Experience

Now that you’re equipped with the various ways to contact Peloton customer service, let’s explore some essential tips to ensure a smooth and efficient customer service experience. By following these tips, you can minimize potential frustrations and make the most of your interaction with Peloton’s support team.

From preparing necessary information to being patient and polite, these tips will help you navigate the customer service process with ease. Let’s dive into each tip and discuss how it can contribute to a seamless customer service experience.

Preparing Necessary Information

When reaching out to Peloton customer service, it’s crucial to have your account information readily available, such as your username and email address. Providing this information will enable the representative to access your account and assist you more effectively.

Additionally, be prepared to give a comprehensive description of the issue you’re experiencing, along with any relevant details such as error messages or troubleshooting steps you’ve already taken. By having this information on hand, you can expedite the support process and get your issue resolved more quickly.

Being Patient and Polite

Maintaining patience and politeness during your customer service interaction is essential, as it helps foster a positive relationship between you and the company. By expressing yourself clearly and courteously, you can ensure that the representative understands your concerns and is more inclined to provide assistance.

Examples of maintaining politeness and patience include using phrases such as “please” and “thank you,” attentively listening to the customer service representative, and refraining from using aggressive language or making threats. By adopting a respectful and patient attitude, you can create a more pleasant experience for both yourself and the Peloton customer service team.

Following Up on Unresolved Issues

If your issue remains unresolved after your initial contact with Peloton customer service, it’s essential to follow up and seek further assistance. You can do this by contacting the customer service team again via phone, live chat, or email.

In some cases, you may need to escalate the issue to a higher level of customer service if it remains unresolved after several attempts. By being persistent and proactive in seeking a resolution, you demonstrate to Peloton that your satisfaction is important, and you can help the company improve its customer service offerings.


In conclusion, contacting Peloton customer service in 2023 is a straightforward process with various support options available to suit your preferences. Whether you prefer phone support, live chat, email, or social media, Peloton’s customer service team is ready to assist you with your equipment, membership, or any other related concerns.

By implementing the tips shared in this blog post, such as preparing necessary information, being patient and polite, and following up on unresolved issues, you can ensure a smooth and efficient customer service experience. Remember that Peloton is committed to your satisfaction and is eager to help you make the most of your fitness journey.

Frequently Asked Questions

How do I contact Peloton customer service?

For assistance from Peloton customer service, please contact their toll-free number at (866) 679-9129 and they are available seven days a week, from 9 a.m. to 9 p.m. ET.

Does Peloton have 24 hour support?

Peloton does not provide 24-hour support. However, customers can access the Peloton Help Center and Premium Support 24 hours a day, from anywhere worldwide with access to an internet connection.

Additionally, Peloton offers telephone and email support from 9am to 9pm ET, seven days a week.

What is the phone number for Peloton all access membership?

For questions regarding your Peloton All Access Membership, please contact Member Support at 1-866-679-9129. They will be happy to assist you with any concerns you may have.

How do I stop Peloton payments?

To stop your Peloton payments, log into your account and go to the ‘Subscriptions’ page.

Select ‘Cancel Subscription’ and answer the follow up prompt to confirm the cancellation.

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