- 1 Start with the Battery
- 2 Reset Massage Gun
- 3 Check the Reviews
- 4 Go Back to the Product Manual
- 5 Contact Customer Service
- 6 When to Worry
If you’re the proud owner of a massage gun, you know how important it is to keep it in good working condition. But what do you do if your massage gun stops working?
While the simplest solution is to reach out to the manufacturer or retailer of your specific massage gun. Most companies usually have an online contact form, email address, or, if you’re lucky, a customer support phone number that you can call with any troubleshooting questions. They should be able to walk you through the process of
If you’re unable to reach someone for assistance and you’re hoping to still fix your massage gun and not return it (or if you’re outside of your return window or warranty period) here are a few tips on how to fix a massage gun so you can get back to enjoying its benefits as soon as possible.
Start with the Battery
The first thing to do if your massage gun stops working is to start by checking your battery. First, identify if the power button lights up. Based on that, here are the steps you should take.
Check the Battery Life
If you’ve never changed the batteries in your massage gun, then it simply may be that it ran out of juice and needs an updated set. Even if there’s still a little bit of power indicated on the battery level indicator, it may not be enough for your massage gun to run on.
Check Battery Installation
It’s nothing to be ashamed about – we’ve all installed batteries the wrong way before. If you just put in a fresh set of batteries and your massage gun won’t turn on, then you should double-check that they are properly installed and that they have enough of a charge.
You may have received faulty batteries or have accidentally installed batteries that had low battery life. Try at least two sets of batteries before giving up on this step.
Higher Quality of Battery
If you love a good deal, then you may have picked up your batteries at a discount store or settled for a cheaper off-brand. Try picking up a fresh set of high-quality batteries, as this may be the problem.
In addition, you may see a huge difference in the effectiveness and function of the high-pressure setting on your massage gun with the use of higher-quality batteries. Most massage guns can benefit from a lithium battery.
Reset Massage Gun
If the batteries are fine, then the next step is to reset the device itself, which should help clear any potential glitches that might be causing the problem.
If you’re looking to reset your massage gun, there are a few things you’ll need to do. First, make sure that the gun is turned off and unplugged. Next, remove the battery. Once the battery is removed, press and hold the power button for 30 seconds.
This will clear the gun’s memory and reset it to its factory settings. Finally, replace the battery and turn on the gun. If this fixed the problem, you should now be able to use your massage gun as normal.
If you need additional support in this, I recommend checking online to see if anyone has posted a video detailing how to reset your specific massage gun.
Check the Reviews
If you still cannot get your massage gun to work, then it may be time to go back to where you purchased it and check the reviews – especially if you purchased it via Amazon. The quality of Amazon reviews are getting more and more incredible every year.
Not only will you be able to find out if anyone else is experiencing the same problem that you are, but they might also offer advice on:
How they were able to fix or reset their massage gun
How they were able to contact the retailer or manufacturer
What massage gun they would recommend if this one turns out to be lesser quality
Reviews are honestly a great place to start. If you can’t find what you’re looking for there, then it’s time to jump on YouTube to see if anyone has posted a video reviewing or troubleshooting your specific model of massage gun.
Go Back to the Product Manual
Even if you threw it away at some point after purchasing your massage gun, you should be able to either find it online or reach out to the manufacturer to ask for a copy. You could also reach out to another buyer via the review section to ask them to send you a copy of the product manual if they’re willing and able.
Even if the troubleshooting within the manufacturer’s instructions doesn’t help you out, it may have additional information that can help you return it for a refund or a replacement.
Contact Customer Service
If neither of those solutions work then, it’s definitely time to contact customer service for assistance.
They will either be able to help you troubleshoot the problem and get your massage gun working again or if they’re a quality company, they will offer you a replacement or a refund. So many companies are offering lifetime warranties on their products to ensure that you remain a happy and loyal customer.
When to Worry
Here are a few scenarios when you should begin to worry about your massage gun or even give up on it and seek out a new, higher, quality model massage gun.
If your massage gun makes a terrible sound while running, then it may be a sign that you should look for a new model. This could not only be unsafe, but it also means that you’re not getting the full benefits that using massage guns can bring.
Massage Gun Overheating
If your massage gun is getting too warm – or even hot to touch – while you’re using it, then it’s most likely not safe to be using. Electrical equipment that overheats can be especially dangerous, so you should remove the batteries as quickly as possible and cease using them until you find out what’s wrong or replace it entirely in order to protect yourself and your home.
You Bought One of the Cheaper Models
If you already know that you bought one of the cheaper models, then you may have already reached the end of your massage guns lifespan, and it’s time to seek out a better and more long-term solution.